Support
From online support documents to real-person support, our expert team is ready to assist you!
Support is available to all customers during regular business hours (8 am to 5 pm CST).
Some customers may or may not have hours outside of this time. Please refer to your active software maintenance contract for your support hours. Calls made outside your contracted hours, including weekends and holidays, may be a billable service charge.
Support Options
Online
Access online support documents and helpful tips and tricks in our Knowledge Base.
Get assistance from one of our expert support team members by logging a ticket.
Phone
Give us a call and we can get you to the right team member at (888)932-3687.
Additionally, you may complete this form to request support:
Customer Portal
Our self-service customer portal provides visibility into a customer’s open support cases and allows direct communication with the technician assigned to them.
If you are a current customer that has opted-in to our Self Service Portal, you can access your support tickets and profile below. Please enter the login credentials provided to you by Common CENTS Solutions.
To request an account, please email support@ccents.com.
